Privacy Policy — How TableBingo Handles Your Data

1. Who We Are

TableBingo operates the online gaming platform available at tablebingo.app, offering slots, live casino, eBingo, sports betting, and online poker to players in the Philippines. When you create an account or use any part of the platform, you are sharing information with TableBingo as the data controller responsible for how that information is handled.

This Privacy Policy applies to all users of the TableBingo website and mobile app. By using the platform, you agree to the practices described here. If you have questions about any section, please contact us at [email protected].

2. Information We Collect

We collect information in two main ways: information you give us directly, and information generated automatically when you use the platform.

Information you provide:

• Full name, date of birth, and nationality
• Email address and mobile number
• Residential address (city, province, postal code)
• Government-issued ID details submitted during identity verification (KYC)
• Payment and financial details such as your GCash number, Maya account, or Philippine bank account name and number
• Communications sent to our support team

Information collected automatically:

• IP address and approximate location
• Device type, operating system, and browser
• Pages visited, games played, and time spent on the platform
• Transaction history including deposits and withdrawals
• Session logs and access timestamps
• Cookie and tracking data (see Section 9)

3. How We Use Your Data

TableBingo uses your personal information only for legitimate purposes related to operating the platform and serving you as a player. Specifically, we use it to:

• Create and manage your account
• Verify your identity and complete KYC requirements
• Process deposits, withdrawals, and financial transactions
• Deliver the games and services you use on the platform
• Detect fraud, prevent money laundering, and ensure account security
• Send account-related notifications such as OTP codes and transaction confirmations
• Provide customer support and respond to your queries
• Comply with legal and regulatory obligations applicable in the Philippines
• Monitor platform performance and improve the user experience
• Enforce the Terms & Conditions and responsible gaming policies

We do not use your data for automated decision-making that produces significant legal effects without human review, and we do not sell your personal data to third-party advertisers.

4. Legal Bases for Processing

TableBingo processes your personal data on the following legal bases:

• Contractual necessity: Processing needed to provide the service you signed up for — account management, payments, gameplay
• Legal obligation: KYC, anti-money laundering checks, and record-keeping required by applicable laws
• Legitimate interests: Fraud prevention, platform security, and improving the service
• Consent: Where you have specifically opted in, such as for marketing communications

5. Sharing & Disclosure

TableBingo does not sell your personal data. We share it only in limited circumstances:

• Payment processors: Your financial details are shared with payment service providers (such as GCash, Maya, or Philippine banks) only to the extent required to process your transaction.
• Identity verification providers: Your ID documents and personal details may be passed to KYC service providers for verification purposes.
• Technology service providers: We use third-party platforms for hosting, analytics, and security. These providers process data on our behalf under strict data processing agreements.
• Legal authorities: We will disclose information if required by Philippine law, court order, or a lawful request from an authorised government body.
• Business transfers: If TableBingo undergoes a merger, acquisition, or sale, your data may be transferred as part of that process. You will be notified if this occurs.

All third parties who receive your data are required to handle it in accordance with applicable privacy laws and their obligations to TableBingo.

6. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period afterward to fulfil legal and regulatory obligations. Specifically:

• Account and identity data is retained for the duration of your account plus the minimum period required by law
• Financial transaction records are kept for a minimum of five years to comply with anti-money laundering regulations
• Support communications are retained for a minimum of two years
• Log and session data is retained for a shorter period for security and analytical purposes

When data is no longer needed and no legal obligation requires retention, it is securely deleted or anonymised.

7. Security Measures

TableBingo takes the security of your personal information seriously. We use the following technical and organisational measures to protect your data:

• SSL/TLS encryption for all data transmitted between your device and the platform
• Encrypted storage for sensitive account information and financial data
• OTP (one-time password) verification for logins and withdrawals
• Access controls limiting which staff can view personal data
• Regular security reviews and monitoring for unusual account activity
• Secure data centres with physical and logical access controls

No system is completely immune to attack. If you suspect your account has been compromised, contact support immediately. You are also responsible for keeping your login credentials secure and not sharing them with anyone.

8. Your Rights

As a user of TableBingo based in the Philippines, you have rights over your personal data. You may exercise these by contacting support at [email protected]:

• Access: Request a copy of the personal data we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your data, subject to legal retention obligations
• Objection: Object to processing based on legitimate interests
• Withdrawal of consent: Withdraw consent for any processing based on consent (e.g., marketing emails)
• Data portability: Request your data in a machine-readable format where applicable

We will respond to your request within a reasonable timeframe. In some cases, legal obligations may prevent us from immediately deleting or restricting your data — we will explain this if it applies.

9. Cookies & Tracking

TableBingo uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small files stored on your device that help us remember your preferences and understand how you use the site.

We use cookies for:

• Essential cookies: Required for the platform to work — login sessions, security tokens, and cart/balance state
• Analytics cookies: Used to understand platform usage patterns so we can improve the experience
• Security cookies: Used to detect unusual activity and protect your account

You can manage cookie preferences through your browser settings. Disabling essential cookies may prevent parts of the platform from working correctly. We do not use cookies to serve third-party advertising.

10. Changes to This Policy

TableBingo may update this Privacy Policy from time to time to reflect changes in how we handle data or to comply with new legal requirements. We will post the updated policy on this page and update the effective date at the bottom. For significant changes, we may notify you via email or an in-app message.

Continuing to use the platform after changes are posted means you accept the updated policy. We recommend checking this page periodically.

11. Contact Us

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch:

• Email: [email protected]
• Response time: We aim to reply within 5 business days
• For urgent account security issues, contact support immediately

For general questions, you may also visit our FAQ page where common privacy questions are addressed.